Four financial research firms ... Years of collective leadership ... and millions of subscribers worldwide ... Now integrated under one roofing system ... Tradition Research study Group.
City Parkville, MD Profession Level Please select from the left-hand column Function Please select a filter from the left-hand column Market Publishing and Printing.
Sadly this web browser is not supported. Please use a recent variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays operational and concentrated on serving our company neighborhood. Check out more. Publishers, Consumer Reviews are not used in the estimation of BBB Rating complaints closed in Homepage last 3 years complaints closed in last 12 months, Consumer Reviews are not utilized in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Client Complaints10/26/2020I am a Browse this site lifetime member. I have actually not been able to receive a single e-mail from any publication that I have been a member of for months now.
Initially they told me they will check out it. Then I was informed the system was sending it to an incorrect email address. This happened several times after I was told my email address had been updated. Then they told me they will do an escalated case to trace my email concern, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not suitable. Then I changed my e-mail to a yahoo e-mail address they said would offer me no problems. I wait, still nothing. Then they inform me it was because I had not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was asking about were not part of my subscription, but when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the site, I can see which services sent updates at what time, but Go here then customer care informs me on their end, it shows absolutely nothing was sent and they don't know when they head out through email. When I asked for a manager or various contact information, they said they don't have any.
I paid near to 5 figures for these lifetime memberships overall, and I am not even receiving them to date. This is too time consuming, aggravating, and dreadful customer support. I become part of other financial investment advisories and they have the capability and resources to rapidly resolve any problems. Nothing even close to outright incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Find out moreDesired Outcome, Other (needs explanation) I would like someone from the corporate to personally call me with a resolution of these problems and an apology and some form of payment for ALL THIS INCONVENIENCE As far as your customer care dept, you should fire all of them and reorganize the dept.